STORE POLICIES

CIARA WESTERN SILVER & COMPANY LLC

Store Policies | Returns, Exchanges & Shipping

Website: www.ciarawesternsilverco.com
Location: Snyder, Texas

Thank you for shopping with Ciara Western Silver & Company LLC! We take pride in offering carefully selected western apparel, authentic Native American jewelry, vintage treasures, fashion jewelry, accessories, and unique merchandise.

Please read our store policies carefully before completing your purchase. By placing an order, you acknowledge that you have reviewed and agree to our policies, subject to applicable consumer protection laws.

1. RETURN POLICY — 7 DAYS

We offer a 7-calendar-day return request window on qualifying merchandise. Request must be sent to ciaraharmon2009@icloud.com 

  • Return requests must be submitted within 7 calendar days of confirmed delivery or in-store purchase.
  • Returns must be approved before merchandise is shipped or brought back.
  • Merchandise must be unworn, unwashed, unused, undamaged, free of odors, and in original condition.
  • Original tags must remain attached, and original packaging must be included when applicable.
  • Proof of purchase is required.
  • Unauthorized returns will not be accepted.

Approved returns are eligible for STORE CREDIT ONLY. We do not offer refunds to the original payment method for change-of-mind returns.

Returned merchandise must be shipped within 3 business days of return approval.

We reserve the right to deny returns that do not meet these conditions.

2. JEWELRY — ALL SALES FINAL

ALL JEWELRY SALES ARE FINAL. NO REFUNDS, RETURNS, STORE CREDIT, OR EXCHANGES.

This policy applies to ALL jewelry sold by Ciara Western Silver & Company LLC, including:

  • Authentic Native American jewelry
  • Vintage, antique, and estate jewelry
  • Sterling silver and turquoise jewelry
  • Handmade and artisan jewelry
  • Fashion and costume jewelry
  • Rings, necklaces, bracelets, earrings, pendants, and other jewelry accessories

Many of our jewelry pieces are vintage, handcrafted, previously owned, or one-of-a-kind. Natural variations, patina, age-related wear, and minor imperfections may be present and are not automatically considered defects.

Customers are responsible for reviewing descriptions, photographs, measurements, materials, and condition information before purchasing.

We encourage customers to request additional photographs or information before completing their purchase.

Exceptions will be handled only where required by applicable law, including qualifying damaged, defective, or incorrectly described merchandise.

3. UNDERGARMENTS & PERSONAL ITEMS — FINAL SALE

For hygiene and sanitary reasons, all undergarments are FINAL SALE.

This includes underwear, panties, bras, intimate apparel, and similar personal-wear merchandise.

NO REFUNDS, RETURNS, STORE CREDIT, OR EXCHANGES for change of mind, sizing, or personal preference.

This restriction applies even if the merchandise has not been worn.

Applicable rights relating to defective or incorrectly supplied merchandise remain unaffected.

4. OTHER FINAL SALE MERCHANDISE

The following merchandise is also final sale unless otherwise required by law:

  • Clearance and final-sale merchandise
  • Items purchased during designated final-sale promotions
  • Gift cards
  • Personalized or special-order merchandise
  • Perishable food products and consumable goods
  • Opened cosmetics, soaps, lotions, and personal-care products
  • Merchandise specifically marked FINAL SALE

Sale and promotional merchandise is final sale only when identified as such before purchase.

5. APPAREL RETURNS & EXCHANGES

Qualifying clothing may be returned for store credit within the 7-day return request window.

We do not guarantee exchanges for different sizes, colors, or styles due to limited inventory and changing product availability.

If you need a different size, you may request a qualifying return and place a new order.

Customers are responsible for reviewing size charts, measurements, product descriptions, and fit information before purchasing.

Fit preference, incorrect sizing selections, and changes of mind do not qualify for cash refunds.

6. RETURN SHIPPING & STORE CREDIT

Customers are responsible for return shipping costs on approved change-of-mind returns.

  • Original shipping charges are nonrefundable unless required by law.
  • Return shipping labels are not provided for change-of-mind returns.
  • We strongly recommend using a trackable shipping service.
  • We are not responsible for customer returns lost during return transit.
  • Store credit will be issued after returned merchandise has been received, inspected, and approved.
  • Allow up to 5 business days after inspection for store credit to be processed.

Store credit may be used toward future eligible purchases and is not redeemable for cash, except where required by law.

7. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We carefully inspect merchandise before shipment.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery whenever possible.

Please provide:

  • Your order number
  • Clear photographs of the merchandise
  • Photographs of damaged packaging, if applicable
  • A brief description of the problem

Do not discard the item or packaging until the claim has been reviewed.

We will evaluate each claim and provide an appropriate resolution in accordance with applicable law.

The 48-hour reporting request does not eliminate any rights customers may have under applicable law.

8. SHIPPING & PROCESSING

Orders are processed during regular business operations, excluding holidays and unexpected closures.

Processing times and shipping estimates may vary depending on product availability.

Some merchandise may ship directly from a warehouse, supplier, or fulfillment partner and may require additional processing time.

  • Shipping charges are calculated at checkout unless otherwise advertised.
  • Delivery estimates are not guaranteed unless expressly stated.
  • Customers are responsible for entering accurate shipping information.
  • Shipping carriers may experience delays outside our control.

If we cannot ship within the advertised time frame, we will notify customers and provide the required options regarding delays, cancellation, and refunds.

9. LOST, STOLEN & MISDELIVERED PACKAGES

Customers are responsible for providing a complete and accurate shipping address.

If a package is marked delivered but cannot be located, please contact the carrier and notify our business so we can assist with reviewing available tracking information.

Packages lost, stolen, or misdelivered will be reviewed individually.

We do not automatically replace or refund merchandise solely because tracking shows delivery. However, we will investigate fulfillment errors and comply with applicable consumer protection laws.

We recommend shipping valuable jewelry and other high-value merchandise to a secure delivery location.

10. LOCAL PICKUP — SNYDER, TEXAS

Local pickup may be available for qualifying purchases through Ciara Western Silver & Company LLC at:

Ciara Western Silver and Company LLC- Defaid Emporium
1908 37th Street
Snyder, Texas

Some merchandise may need to be transferred or shipped from a warehouse before becoming available for pickup. Please allow approximately 3–7 business days when indicated on the product listing, subject to inventory availability.

Customers will receive a text, email, or phone notification when their order is ready.

Please do not arrive for pickup until you have received confirmation that your merchandise is ready.

Proof of purchase or identification may be required.

The 7-day return request window for eligible pickup merchandise begins when the customer collects the order.

11. ORDER CANCELLATIONS & CHANGES

We begin preparing orders as quickly as possible.

Order cancellations and modifications are not guaranteed once an order has been placed.

If you need to request a cancellation or correction, contact us immediately.

Orders already shipped or submitted for fulfillment may not be eligible for voluntary cancellation.

Any cancellation or refund rights required by applicable law will be honored.

12. PRODUCT DESCRIPTIONS & PHOTOGRAPHS

We make reasonable efforts to provide accurate product photographs, measurements, descriptions, and condition information.

Please understand:

  • Colors may appear differently depending on screen settings and lighting.
  • Natural turquoise, gemstones, leather, and handmade products may have variations.
  • Vintage merchandise may show age-related wear or patina.
  • Measurements are approximate unless otherwise specified.
  • One-of-a-kind merchandise may not be replaceable.

Natural variations and disclosed imperfections are not considered reasons for change-of-mind refunds.

We encourage customers to contact us with questions before purchasing.

13. PRICING, SALES & PROMOTIONS

All prices are subject to change without notice before purchase.

  • Online and in-store prices may differ.
  • Website-exclusive promotions are valid online only.
  • Promotional discounts cannot be applied retroactively unless otherwise advertised.
  • Discount codes cannot be combined unless specifically permitted.
  • We do not offer price adjustments on previously purchased merchandise.
  • Merchandise placed in a shopping cart is not reserved until checkout is completed.

We reserve the right to correct genuine pricing errors and cancel affected orders with a refund of amounts paid.

14. PAYMENT & ORDER VERIFICATION

Orders may be subject to payment verification and fraud screening.

We reserve the right to decline or cancel suspicious orders, subject to applicable law, and refund any payments collected for canceled merchandise.

Customers experiencing an order issue are encouraged to contact us directly so we have an opportunity to investigate and resolve the matter.

Nothing in these policies limits a customer’s lawful right to dispute unauthorized or incorrect charges with their payment provider.

15. POLICY ACKNOWLEDGMENT

By purchasing from Ciara Western Silver & Company LLC, customers acknowledge our posted store policies, including final-sale restrictions and return eligibility requirements.

We reserve the right to update these policies for future purchases. The policies disclosed at the time of purchase will govern that transaction, subject to applicable law.

We appreciate your understanding and support of our small West Texas business.

Ciara Western Silver & Company LLC
Snyder, Texas
www.ciarawesternsilverco.com

Western roots. Quality finds. Small business pride.